For deliveries outside of Nairobi, In any case if the item is above 5kgs, the item may not be eligible for the standard shipping rates and the excess shipping charge will be communicated to you via phone call, chat or email.
Upon delivery, It is your responsibility to check for any defects, damages or missing items. We will not tolerate any returns for defects, damaged products and missing items once delivered and accepted by you. In case any order has a defect, damaged or items missing, you may return the order immediately to our delivery crew and get in touch with our customer support team on 0722 708034 or 0725 790734 or 0720 456534 or email us on info@automaticgates.co.ke within 12 hours. This applies to orders shipped within Nairobi.
For orders shipped outside of Nairobi, if any order has a defect, damaged or items missing, you can temporarily hold on to the order and get in touch with our customer support team on 00722 708034 or 0725 790734 or 0720 456534 or email us on info@electricfences.co.ke within 12 hours. Our support staff will get in touch with you with instructions on how to send the order back to us.
Delivery Methods & Delivery Time
Our standard shipping method is ground shipping. Once an order has been submitted and processed, the order will ship within 1-2 business days. For deliveries outside of Nairobi, we will ship your order via any of our preferred major carriers, including G4S & Wells Fargo Courier.
Deliveries will only take place Monday to Friday 9am to 4pm and on Saturday 9am to 12pm. No deliveries will be made on Sundays or Public Holidays. We will notify you in case of any delay on delivery.
In case you prefer to pick up any order yourself, you have the option of collecting it from our store. To do this, hit the “IN-STORE PICKUP” button on the Shipping Tab on the checkout page.
You may pick up your order at the following location:-
Kiambu Road, Nairobi.
Next to Mogra Children’s Home /After Alpha Motors / Eden Leather
0722 708034 /0720 456534
https://plus.codes/6GCRQR7V+4H
Email Support
You can send an email anytime with your questions and/or comments to our Customer Care Team.
Email: info@automaticgates.co.ke / sales@automaticgates.co.ke
Phone Support
Available:
Monday – Friday: 7am – 8:00pm
Saturday: 7am – 8:00pm
Sundays & Public Holidays: 8am – 6:00pm
(+254) 0725 790734 / 0722 708034 / 0725 790734
Live Chat
Our Chat Customer Care Representatives work around the clock to provide you with the answers and personal service you need.
We are available on Whats App: (+254) 0725 790734 / 0722 708034
Available:-
Monday – Friday: 6am – 9:00pm
Saturday: 7am – 9:00pm
Sundays & Public Holidays: 8am – 9:00pm