Is your automatic gate stuck, refusing to open, or making a strange noise? Before you start replacing parts or calling different technicians, there is something simple you can do.

Send us a photo or short video of the gate on WhatsApp.

A clear photo or video can give our team useful information about what is happening with your automatic gate, gate motor, sliding gate or swing gate. In some cases, we can identify the likely problem before visiting your property.

We deal with automatic gate repairs in Kenya, including Centurion gate motors, sliding gate motors, gate automation systems, safety sensors, batteries, remotes, racks, rollers and other components.

If your gate is stuck, call or WhatsApp us on +254 722 708034 / 0720 456534 for assistance with automatic gate repair in Kenya.

Why Send a Photo or Video of Your Gate?

When a customer tells us, “My automatic gate is not working,” there can be several possible causes.

The gate motor may not be the problem.

The gate could be physically stuck. The track may have a problem. The rollers may be damaged. The battery may be flat. A safety photocell could be obstructed. The remote may not be communicating with the motor.

Sometimes the gate opens but refuses to close. In another case, the motor may make a noise but the gate does not move. Another customer may find that the gate works in the morning but stops later in the day.

These symptoms can point us in different directions.

A photo or video of the gate problem gives us more information than a short WhatsApp message saying, “The gate is stuck.”

For automatic gate troubleshooting in Nairobi and across Kenya, WhatsApp +254 722 708034 / 0720 456534.

What Should I Send on WhatsApp?

You do not need to make a professional video.

A short video recorded on your phone is usually enough.

If possible, send us:

• A video showing the full gate
• A close-up of the automatic gate motor
• A video showing what happens when you press the remote
• Any unusual sound coming from the motor
• A photo of the motor and control panel
• A photo of the gate track
• A photo of the gate rollers if they are visible
• A photo of any warning lights or error indicators
• A description of what happened before the gate stopped working

If the gate is completely stuck, simply show us the gate and motor.

For Centurion gate motor repair, sliding gate repair and automatic gate troubleshooting in Kenya, send your photos or video on WhatsApp to +254 722 708034 / 0720 456534.

Automatic Gate Not Opening? Send Us a Video

One of the most common complaints we receive is:

“My automatic gate is not opening.”

There are several reasons this can happen.

The remote control may have a problem. The motor may not be receiving power. The backup battery may be discharged. The safety system may be preventing movement. There could be a mechanical obstruction or a fault within the motor.

If you send us a video, we can ask the right follow-up questions based on what we see.

For example, if the motor has power but the gate does not move, we may want to know whether the motor is making a sound.

If the motor does not respond at all, we may first look at the power supply, battery, remote or control system.

This does not always give us a final diagnosis, but it can help us understand the problem before arranging a site visit.

For automatic gate repair in Kenya, call or WhatsApp +254 722 708034 / 0720 456534.

Centurion Gate Motor Not Working?

If you have a Centurion automatic gate motor that has stopped working, send us a photo or video.

We commonly deal with Centurion sliding gate systems installed at homes, apartments, offices, commercial properties and gated estates.

The problem could involve the Centurion gate motor, battery, remote control, photocells, rack, wiring, power supply or mechanical movement of the gate.

For example, if you have a Centurion D5 Evo, Centurion D6 Smart, Centurion D10 Smart or Centurion D20 Smart, tell us the model if you know it.

If you do not know the model, that is fine.

A clear photograph of the motor can often help us identify the system.

For Centurion gate motor repair in Nairobi and Kenya, send a photo or video to +254 722 708034 / 0720 456534.

Sliding Gate Stuck? The Motor May Not Be the Problem

This is something worth remembering.

An automatic sliding gate is both a mechanical and electrical system.

If the gate cannot slide freely by hand, the motor will also struggle.

We have seen cases where a customer assumes the automatic gate motor has failed, yet the actual problem is a damaged roller, dirty track, poor alignment or an obstruction.

A gate can gradually become harder to move over time. The motor continues operating, but it is working harder than it should.

Eventually, the gate may stop completely.

That is why we look at the gate, track, rollers and motor together when diagnosing a sliding gate problem.

For sliding gate motor repair and automatic gate maintenance in Kenya, contact us on +254 722 708034 / 0720 456534.

Swing Gate Stuck? Send Us a Video

Not every automatic gate is a sliding gate.

Some properties use automatic swing gates, where the gate opens inward or outward using swing gate operators.

If your swing gate is stuck, send us a video showing how the gate behaves when you try to open it.

We can look at the movement of the gate, the operator, hinges and other visible components.

A swing gate may stop working because of a motor problem, power issue, damaged hinge, obstruction, control problem or another fault.

Again, the more information you provide, the easier it is for us to understand what may be happening.

For automatic swing gate repair in Kenya, WhatsApp your photo or video to +254 722 708034 / 0720 456534.

Gate Opens but Will Not Close

Another common automatic gate problem is when the gate opens normally but refuses to close.

This can sometimes be related to the safety photocells.

Automatic gates use safety systems to help prevent the gate from closing when an obstruction is detected. Dirt, misalignment, damaged wiring or a faulty sensor can interfere with normal operation.

The gate motor may therefore be working correctly while another part of the system is preventing the closing command.

If your gate opens but does not close, send us a short video showing what happens.

We can then guide you on the next step or arrange a technician visit where necessary.

For automatic gate troubleshooting in Kenya, call or WhatsApp +254 722 708034 / 0720 456534.

Gate Motor Makes Noise but Gate Does Not Move

If you press the remote and hear the motor running but the gate remains stationary, tell us exactly what you are hearing and send us a video.

There may be a problem with the gate rack, drive gear, motor coupling or mechanical movement.

In some cases, the motor is operating but is unable to transfer movement to the gate properly.

In other cases, the gate itself may be jammed.

Do not assume that the motor needs replacement simply because the gate is not moving.

A proper diagnosis can save you the cost of replacing a component that is still working.

For gate motor repair in Nairobi, contact us on +254 722 708034 / 0720 456534.

Automatic Gate Stopped During a Power Outage

Power interruptions are another common reason customers contact us about automatic gates.

Most modern automatic gate systems use a battery backup system, but the battery needs to be in good condition.

If the battery is old or discharged, the gate may stop operating when mains power goes off.

If your gate works normally when electricity is available but stops during a blackout, let us know.

A photo of the gate motor, battery and control system can help us understand the installation.

We can then advise whether the issue may be related to the battery backup, charging system or another component.

For automatic gate battery replacement and gate motor repair in Kenya, call +254 722 708034 / 0720 456534.

My Gate Remote Is Not Working

Sometimes the automatic gate is perfectly fine and the problem is simply the remote control.

Before assuming the gate motor has failed, tell us whether:

• Other remotes are working
• The motor has power
• The remote light comes on
• The gate was working previously
• The gate responds manually
• There are any warning lights on the motor

If you have more than one remote, try the other remote if it is available.

You can also send us a photograph of the remote and gate motor.

For automatic gate remote programming and gate automation repair in Kenya, WhatsApp +254 722 708034 / 0720 456534.

Why We Ask for the Gate Motor Model

Different automatic gate motors have different controls, settings and components.

Knowing whether you have a Centurion D5, D6 Smart, D10 Smart, D20 Smart, Nice, Hansa or another gate motor can help us narrow down the possible causes.

If you do not know the model, don’t worry.

Simply take a clear photo of the motor.

The model name is often printed on the motor housing or visible on the control equipment.

This is one of the easiest ways to start a gate motor diagnosis in Kenya before a technician arrives.

For Centurion and Nice automatic gate motor support, contact us on +254 722 708034 / 0720 456534.

What Happens After You Send the Video?

Once we receive your photo or video, we first look at the symptoms you have described.

We may ask a few simple questions.

For example:

Does the motor have power?

Does the gate move manually?

Does the motor make any sound?

Does the gate open but fail to close?

Does another remote work?

When did the problem start?

These questions help us separate a possible mechanical gate problem from an electrical or motor-control problem.

If the issue cannot be confirmed remotely, we can arrange a physical inspection and repair.

For automatic gate technicians in Nairobi and surrounding areas, WhatsApp +254 722 708034 / 0720 456534.

Can a Gate Problem Be Diagnosed From a Video?

Sometimes, yes.

A video cannot replace a physical inspection in every situation, but it can provide useful information.

For example, we may be able to see that the gate is physically obstructed, the motor is running, the gate is moving unevenly or a safety sensor is being triggered.

In other cases, the video simply tells us what we need to investigate when we arrive.

This can make the repair process more efficient because we have some background before reaching your property.

It is particularly useful when you are searching for “automatic gate repair near me”, “gate motor repair Nairobi” or “Centurion gate motor repair Kenya” and need quick assistance.

For gate repair support, send your video on WhatsApp to +254 722 708034 / 0720 456534.

Automatic Gate Repair in Nairobi and Kenya

We provide automatic gate repair and maintenance services for residential and commercial properties.

Our work covers different types of gate automation problems, including:

• Sliding gate motors not working
• Swing gate operators not working
• Gate motor battery problems
• Remote-control problems
• Gate photocell faults
• Gate motor power problems
• Gate rack problems
• Gate roller problems
• Gate alignment problems
• Automatic gate wiring faults
• Gate motor replacement
• Gate automation upgrades
• Preventive gate maintenance

We also work with customers who want to replace an old automatic gate motor with a newer system.

Before recommending a replacement, we check whether repairing the existing system is practical.

For automatic gate repair in Kenya, call or WhatsApp +254 722 708034 / 0720 456534.

Don’t Keep Forcing a Stuck Automatic Gate

If your automatic gate is stuck, avoid repeatedly forcing it to open or close.

If the gate is mechanically jammed, repeated operation can potentially put additional strain on the motor and other components.

Instead, send us a photo or short video.

Show us what the gate is doing and, if possible, show the motor as well.

This gives us a starting point for the diagnosis.

If we need to visit the property, we can then inspect the gate and determine what needs to be repaired or adjusted.

For professional automatic gate servicing and repair in Kenya, contact +254 722 708034 / 0720 456534.

Areas We Serve

We provide automatic gate installation, repair and maintenance services in Nairobi and other parts of Kenya, subject to project location and scheduling.

Our services are suitable for:

• Homes
• Apartments
• Gated estates
• Offices
• Schools
• Hotels
• Warehouses
• Factories
• Commercial compounds
• Residential developments
• Institutions

If you are in Nairobi, Kiambu, Ruiru, Thika, Kiambu County, Kajiado, Kitengela, Syokimau, Athi River, Rongai, Ngong, Karen, Runda or another location in Kenya, contact us and let us know where the gate is located.

For gate motor installation and repair services in Kenya, call +254 722 708034 / 0720 456534.

Frequently Asked Questions About Stuck Automatic Gates

What should I do if my automatic gate is stuck?

Do not keep forcing the gate. Send a clear photo or short video of the gate and motor on WhatsApp so that we can assess the symptoms and advise on the next step.

Can you diagnose an automatic gate problem from a video?

A video can help us identify visible symptoms and narrow down possible causes. Some faults will still require a physical inspection by a technician.

My Centurion gate motor is not working. What should I do?

Send us a photo or video showing the Centurion motor, gate and what happens when you operate the remote. If possible, tell us the model, such as D5 Evo or D6 Smart.

Why is my sliding gate stuck?

A sliding gate can become stuck because of mechanical obstructions, damaged rollers, track problems, poor alignment, rack problems or an automatic gate motor fault.

Why does my automatic gate open but not close?

Possible causes include safety photocells, sensor alignment, wiring, control settings or another fault. A video showing the problem can help us determine what to investigate.

Why is my gate motor making a noise but the gate is not moving?

The problem may involve the rack, drive mechanism, gate movement or another mechanical component. We recommend diagnosis before replacing the motor.

How much does automatic gate repair cost in Kenya?

The cost depends on the actual fault and parts required. A simple adjustment or battery replacement will normally have a different cost from replacing a motor or repairing major mechanical problems.

Can you repair Centurion gate motors in Kenya?

Yes, we provide support for Centurion automatic gate systems, including troubleshooting, maintenance, repair and replacement where required.

Can you repair Nice Hansa gate motors?

We can assess Nice Hansa and other automatic gate systems and advise whether repair, servicing or replacement is the appropriate solution.

Do you repair sliding gates as well as gate motors?

Yes. An automatic gate problem can sometimes originate from the physical gate rather than the motor. We therefore consider the track, rollers, rack, alignment and other mechanical components during diagnosis.

Gate Stuck? Don’t Guess — Send Us a Video

If your automatic gate is stuck, you do not always need to start by replacing the motor.

The quickest way to begin is simple:

Take a short video.

Show us the gate.

Show us the motor.

Press the remote and show us what happens.

If there is an unusual sound, capture it on the video.

Then send it to us on WhatsApp.

We can review the symptoms, ask a few questions and advise whether the issue may require gate motor repair, gate maintenance, mechanical adjustment, replacement of a component or a site visit.

Whether you have a Centurion D5 Evo, Centurion D6 Smart, Centurion D10 Smart, Nice Hansa, sliding gate motor or another automatic gate system, we can help you work out the next step.

Need Automatic Gate Repair in Kenya?

Send us a photo or video on WhatsApp for quick diagnosis.

Call/WhatsApp: +254 722 708034 / 0720 456534

Premier Automatic Gates Systems

Automatic Gate Installation | Gate Motor Repair | Gate Automation | Gate Maintenance | Access Control

Serving Nairobi and other parts of Kenya.